Shipping, Returns and Warranty
SHIPPING POLICY
We want to get CarToy in your hands and into your car as soon as possible. We will make every effort to get your order processed as soon as possible.
We want to get CarToy in your hands and into your car as soon as possible. We will make every effort to get your order processed as soon as possible.
SHIPPING OPTIONS & RATES
We've made every effort to get your orders processed and shipped faster. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice.
Ground Shipping in Canada on orders C$749.00 and up 2-10 business days: Free
Ground Shipping in Canada on orders C$748.99 and down 2-10 business days: Rates calculated at checkout
We've made every effort to get your orders processed and shipped faster. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice.
Ground Shipping in Canada on orders C$749.00 and up 2-10 business days: Free
Ground Shipping in Canada on orders C$748.99 and down 2-10 business days: Rates calculated at checkout
ONE YEAR LIMITED MANUFACTURER WARRANTY FOR CARTOY PRO (NAVIGATION UNIT)
First 30 days
Straight exchange. You must contact support with-in this time frame for approval and an RMA number. Buyer is responsible for return shipping.
After 30 days
Once you are approved, a fee of $150 replacement fee will be charged. In the event the customer had the unit installed by CarToy, there will not be any additional charges for reinstalling the replacement unit.
Straight exchange. You must contact support with-in this time frame for approval and an RMA number. Buyer is responsible for return shipping.
After 30 days
Once you are approved, a fee of $150 replacement fee will be charged. In the event the customer had the unit installed by CarToy, there will not be any additional charges for reinstalling the replacement unit.
6 MONTH LIMITED MANUFACTURER WARRANTY FOR CARTOY SCOOTER
CarToy.ca warrants that all new scooters, and main components therein sold by CarToy.ca are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship. The warranty period is (6) months from the date of original purchase for the CarToy.ca scooter (X9).
This warranty pertains to any of the essential electronic and mechanical components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the frame, electric motor, battery, display console, cable trees, and controller.
If a defective part is found during the warranty period and the customer notifies CarToy.ca immediately, the seller will provide the part or parts based on their sole discretion. Cost of repair and/or labour is not included. This warranty will be void if any repair or change is performed by any third party.
It is expressly agreed that this warranty applies only to the cost of the defective parts of the product, and its accessories. The seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that CarToy.ca is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of abuse or negligence, environmental or weather conditions, accidents, theft, non-OEM upgrades, or improper maintenance. If a battery hasn’t been stored correctly during the winter months or dormant periods, any warranty claim on it will be invalidated.
As mentioned above, this warranty does not apply to the tires, spokes, brakes, rims, brake pads, grips, and all other consumable components of the product.
Please note that CarToy is not a repair facility, if parts are provided under warranty, its up to the customers discretion to have them installed at an authorized facility, Cartoy may recommend one if needed, the seller is not liable for any service preformed at any service facility.