SHIPPING & DELIVERY TIMES

Our shopping cart page will let you know the latest an order will be delivered to your doorstop, so you don't have to worry about when it will arrive.  This date is the latest your order will be delivered, and customers often receive their orders in just 1-2 weeks.  In the very unlikely event your order is delivered later than the date we promise, let us know and we'll issue you a credit for the hassle.

We ship via both UPS and Canada Post depending on where you live and what you're ordering.  If it's important we ship via a certain method, please contact us before ordering to ensure proper shipment type.  We also ship to select international destinations, including US and the U.K.  Shipping quotes for these destinations can be found on the shopping cart page.

If you're close to one of our shipping warehouses (located in Toronto, ON) we may be able to get you a product within 1-2 days via standard shipping.  To check, please contact us and we'll let you know if that's an option based on product availability.

RETURN POLICY

You can return products within 30 days of purchase for a replacement only. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NOT incur a cost if you receive a defective product and/or if we make a mistake. To return a product, please contact us to request a return authorization and for shipping information.  Please do not refuse the package and/or ship it back without contacting us first, as this usually results in problems.

 

PAYMENT METHODS

We accept all major credit cards and PayPal as payment for orders.  We do offer Net 30 / payment terms by check for eligible businesses, municipalities and government organizations.  Please contact us for details to learn more, or if you'd like to apply for a credit account.  

We don't currently accept checks for personal orders.  

PRIVACY & SECURITY

We take your privacy very seriously and will never share, sell or distribute your information with any third parties, apart from those required to process your order. Your personal and payment information is 100% secure with us, as we use 128-bit encryption technology to keep you safe.If you have any questions regarding our privacy policies, please contact us.

OTHER QUESTIONS?

We're happy to answer any other questions you may have!   You can get in touch here, and thanks for considering us.